Improve your ability to compete by integrating back office and channel systems with your website system.
Having an efficient integrated ecommerce operation can be a key factor for any company wishing to compete effectively in today’s fiercely competitive internet environment.
What many companies struggle with is a multitude of online website and other channel management and inventory systems which are not integrated with each other, nor are they integrated with a central inventory, financial and MIS system. Another issue with most off the shelf ecommerce systems is that even if they purport to provide a multi-channel solution, they rarely do, and usually require the same prices, photos and descriptions to be used for each channel, taking no account of the different market characteristics each channel presents.
Freetimers are experts at assisting companies to take these big steps and making integration, with flexibility, possible. Further still, we help you do this in the way that’s right for you and your business, and not force you unnecessarily into the straight jacket of an off the shelf system. In fact, our experience shows that standard packages can hinder a company’s progression because in using their system the user has to organise their company somebody else’s way, and worse, the same way that many of their competitors might be doing it.
Instead, we work with our clients to help them explore the possibilities and find the best solution and the one that is right for them, ranging from pure bespoke solutions to combined bespoke and package solutions.
We also develop multi-channel integrations with websites, Google Shopping, eBay, Amazon and other 3rd party platforms, to maximise your business efficiency, whilst simultaneously maximising your channel by channel flexibility, management and servicing in terms of independence of pricing, product descriptions and packaging, and service delivery.
One of the most common integrations we undertake is with accounting software, such as Sage (Line 50, 100 or 200), Quickbooks and Xero. Believe it or not, accounting software is often not the best starting point when trying to display your products online, so very often the integration with these systems can be done on a partial basis, ie where the accounts receives data and notifications of transactions and inventory from the website, rather than forcing the website to take product information from the accounts. We find how this is done, where the 'line is drawn', is customised for many organisations. We can help you work out the optimum place to draw this line, so your business gets the maximum benefit.
We regularly integrate ecommerce websites with shipping. logistics and fulfilment providers. This usually entails sending order and delivery information to the shipping provider, but it can be much more complex, all depending on the details of the working relationship between the parties, where the line is drawn (again) and the quality of the provider's API.
We have undertaken integrations with UKmail, TNT, DHL, Parcelforce, Amazon, DPD and a number of others. Contact us to find out how we can help you.
Another software suite we regularly integrate with is CRM (Customer Relationship Management)which many clients have adopted to help them manage customer communications, enquires, leads, quotes and sales. We often construct CRM systems for clients as well, which can be relatively straightforward where customer databases have already been established to facilitate ecommerce. Either way, we should be able to help you.
To discuss your requirements contact us today on 01604-638421.