If you are or are considering, using an online or out-of-the-box CRM solution for your business, we may be able to assist you by integrating it dynamically with your website system, saving on duplication and errors going forward, and potentially making your business operate more efficiently, faster and slicker. We can work with a number of website and shop systems, ideally operating in a PHP/MySQL (LAMP) operating system environment.
Each CRM package will have a different structure and its own API or web service, and integration costs can vary depending on the systems being integrated and the level of integration required.
If you are still considering the choice of CRM system, we would recommend you contact us before making a final decision so we can provide you with more essential information that can better ensure you make the right choice for you.
One thing anybody looking to establish a CRM capability should also consider before making the purchase is whether the system being looked at is actually fully needed. In our experience many CRM systems both duplicate a lot of functionality already available in the website system, and provide a huge amount of functionality that will never be used.
This is an important consideration because your staff will then need to be using two separate systems rather than one, plus they may get bogged down by all the unnecessary functionality. Many businesses only ever use very basic CRM-related functionality, and very often these can be added to your existing system quickly and inexpensively. In that circumstance then your staff can carry on working in the environment they are used to, rather than having to negotiate between multiple systems and go through a completely unnecessary new learning curve.
So with CRM, it can often be a 'make or buy' decision, and it will not be a foregone conclusion as to which answer will be right for your business. We can help you with this assessment, and then we can implement either the bespoke programming option, which you can also customise to be exactly what you want (both now and in the future), or we can undertake the integration option with the CRM of your choice.
If you are currently at this crossroad, please contact us and we'll see how we can help you.