We've been building websites with associated admin panels for 20+ years. When we started they provided a content management facility combined with some very basic product management. Working with businesses however quickly pushed these admin systems to be further developed to suit their growing needs. These eventually developed into bespoke systems which managed the website content, but also key aspects of our clients' businesses.
Orders, for example, started using simple email transmission, but this was quickly replaced by integrating order receipts into the admin system, which then was integrated progressively with product, inventory, shipping, purchasing, invoicing, customer, debtors, quotations and payment databases. Admin areas were eventually developed for all of these, led by multi-factor search mechanisms and providing management summaries and reports. This is just one area, and there are many that have gone through similar developmental evolutions.
Today this evolution has been crystalised into our Entegra CMS and Ecommerce System. Primarily targeted at small and medium businesses (SMEs), our system provides best of breed functionality for website management, but it also provides a business operations management platform that facilitates online business management, including ecommerce, but not only ecommerce. Importantly the Entegra system can be readily expanded and customised to improve business management and streamline operational processes. Entegra has modules covering a large number of important business areas, but 3rd party systems can also be integrated as required uniquely for each business.
We now have a number of clients who use our system to manage significant portions of their businesses, much of which has little or nothing to do with their website. Several manage everything except perhaps the financial accounts.
Our Entegra system is very flexible and we are adding to it and producing customisations and bespoke extensions literally every day. Here are some examples of areas covered for a few clients, who are using their admin system to manage significant percentages of their business operations.
Consumer Subscription and short-term product rental for thousand of customers (sector leader)
Full product SKU and individual product management, inventory control with full rental tracking to/from and time with a customer
Complex customer rewards and preferences system prioritising product availability for individual customers
Integrated Customer relationship, accounts and communications system providing multiple event-based emails and SMS communications with customers, both individually and en masse
Sales and Account management and reporting
Stock availability reporting
Monthly mass automated payment routines with individual payment facility
Automated daily shipping routines including automated production of parcel labels initiating auto-tracking mechanisms
Equipment retailer and wholesaler over multiple websites and sales channels
Multi-site, Multi-channel and multi-business quotation creation, revision and acceptances, ordering (websites, eBay, telephone, trade and account), invoicing, debtors and payments management with data integration to 3rd party accounts system
Full account management and basic CRM for retail, trade and account customers with front-end integration for each account type
Full product and inventory management, including purchasing management, multi-location warehousing and also back to back ordering facilities.
Shipping, Goods Receiving and Dispatch management fully integrated with client accounts, ordering and inventories, with auto GRN, Dispatch Note, and Certificate of Conformity creation
Integrated sales, orders and inventory reporting per business, channel and website
Temporary and Permanent Recruitment, Staffing Job Assignment, Tracking and Management
Full candidate and staff management with background, histories, capabilities with client managed facilities and auto security checking and on-going monitoring built-in.
Customer account and job histories with both auto and manual, individual and bulk communications.
Event-triggered communications (email and SMS) between client, customers and staff
Job planning, detailed requirements specification and management, staff assignment and tracking
Automated payroll calculation and bank payment interfaces
Staff incentive management system and intranet
Standard and custom reporting engines
Orders and Invoicing
These are just three examples of many. If your business or your website is not providing you with a smooth management system, we can help you establish a system you can depend on as a growing management platform. Contact us today to discuss your requirements on 01604-638421.