Client Support

Contacting Support

Call Support 01604 633585 If you are a Freetimers' customer and you need some assistance with your website, domain name, hosting account, digital certificate, email, blog, social media or broadband (if supplied by Freetimers), don't hesitate to contact us, either by phone, email or Skype, using the details below.

If you have a support contract, your support request will be given priority over those without a contract. If you don't have a support contract, we will still help you with support, but we may ask you to start a contract or there may be a charge.

Email, Website or Webadmin Support

When you contact us it is very important that you be very specific about the problem. To solve your issue, most of the time we need to be able to reproduce it, and to do so, we need to know EXACTLY what you did, in what order and with which files. Without that level of precision, we may not be able to reproduce the issue, and if we can't reproduce it, we may not know what we have to fix!

To contact Support either:

Phone 01604 633585 (9am-5:30pm Mon-Fri)
Complete our Support Request Form (click here)
Email support@freetimers.com
Use Skype and speak to Samantha at ft-support
(please note we are not often available using Skype)

Our normal hours for support are 9am to 5:30pm, Monday to Friday, but outside those hours you can still email us.

CTR Lasers 50% Enquiry IncreaseApril 11, 2013 Since their new site went live on December 21st 2012, CTR Lasers enquiry rate has increased by 49% over the same period the previous year. The site also has 66 new Google No 1 positions!

Freetimers Launches New Multi-Channel Ecommerce SystemJanuary 30, 2012 Phase 1 of the development of our Multi-Channel Ecommerce Management Module has been completed and implemented on two of our clients' ecommerce systems...

Freetimers Wins PepsiCo ContractAugust 23, 2011 In 2010 Freetimers undertook a major project with Pepsi Co to design and build a high quality interactive environment for them to deliver their sustainable production message to their staff and partners worldwide. This is the story...

Google Panda – the beginning of the end of the Google Search Engine?August 23, 2011 Just about everyone uses Google as our search engine of choice. But is it still doing its job, or has it changed beyond redemption?

From The Freetimer Blog...

Keeping your website mobile friendlyMon, 11 Mar 2013 The article below is repeated from WWB Online magazine. Keeping your website mobile friendly Greg Poulson on how fashion retailers can adapt their ...

Effective use of Technology Key to Competitiveness this decadeWed, 27 Feb 2013 One of our Directors recently found this write up by the Information Technology Telecommunications and Electronics Association on their website: ...

From The Freetimers Web Marketing Blog...

Business and the internet effectTue, 26 Feb 2013 The article below is repeated from Business Matters online magazine. Greg Poulson of web developers and SEO specialists Freetimers ...

N.P. , The Etiquette Company I just realized, there was no 'under construction' sign. It is done. We have given birth! Wonderful. XXXXX [a big company!] recently called. I hope I get their account! The site really looks great."

S Woodward, MD, Trinity Marinas “You're No 1 ! Freetimers increased traffic to our site by 1200% in the first year" "When we came to Freetimers we were nowhere on the search engines. Now we are one of the top marinas and our narrowboat sales have hugely increased. To date the traffic improvement to our site is approaching 2000%."

We are for you
With some 850 websites behind us, Freetimers knows the key factors for a successful website.

If you are a website owner then you need a partner who can help you over the long term to use the internet to its maximum potential to benefit your business. You need Freetimers. You will be refreshed by our business-led approach. We are not just designers and programmers, but people experienced in business generally and across most business disciplines. We will help you not only with your website, but with utilising everything the Internet and modern technology have to offer to improve and grow your business. We can help you increase sales, conversions, the user experience and your Internet presence on the one hand, and with your business strategy, brand and business processes on the other, so you not only grow, but are better able to handle the growth when it does happen. If you are serious about your site, you should be using Freetimers. Phone our MD, Greg Poulson today, on 01604-638421 or 0800-9701100.