The Office for Fair Trading (OFT) has warned online retailers to check they are not breaking consumer laws.
The OFT has found that more than a third of UK online
retailers could be breaking consumer laws by adding unexpected charges to
orders. They have warned retailers to change their websites before Christmas.
62 of the UK’s 156 most popular websites were found not to be complying with current laws. They
found unreasonable restrictions on refunds and compulsory charges being added
at the checkout.
Nearly two-thirds of all the retailers checked failed to
provide an email contact address, as opposed to a web contact, which is a
breach of the E-Commerce regulations.
“The OFT recognises that most businesses want to play
fair with their customers and to comply with the law,” said Cavendish
Elithorn, a senior director at the OFT.
“We encourage all online retailers to check their
websites so customers can be confident their rights are being respected when
they shop online.”
With Christmas shoppers hitting sites in the coming weeks
the OFT has warned retailers to make sure they are not ignoring their legal